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Política de privacidad
Condiciones generales de viajes
abril 12, 2018Protegido: configuration
abril 18, 2018Política de privacidad
POLÍTICA DE PRIVACIDAD
Política de privacidad.
Desde Global Travel Booking, S.L.U. (en adelante GLOBAL TRAVEL BOOKING) con licencia AV-0002396.1 y domicilio social en la Calle Gran Vía 22 Dcdo 4º Derecha 28013 Madrid, España; entendemos que los máximos estándares de calidad que nos exigimos en todos los aspectos de nuestros productos y servicios se deben aplicar indudablemente a la protección de la privacidad de nuestros clientes. Por ello, GLOBAL TRAVEL BOOKING te garantiza que es su voluntad, no solo cumplir estrictamente los requerimientos que la normativa aplicable (entre otras, los de la Ley Orgánica 15/1999, de 13 de diciembre, de Protección de Datos de Carácter Personal en adelante, LOPD – y el Reglamento que la desarrolla, el R.D. 1720/2007) impone al tratamiento de tus datos personales, sino ir más allá y asegurar y proteger tu privacidad en la medida de lo posible. En este documento, se encuentra toda la información necesaria para entender cómo gestionamos y aseguramos tu privacidad.
Al vivir en un mundo cambiante como el actual, te recomendamos visitar de vez en cuando esta Política de Privacidad para verificar si hubiera alguna modificación y, por lo menos, cada vez en la que reserves con nosotros.
¿Qué tipo de información personal utiliza GLOBAL TRAVEL BOOKING y por qué es importante tu consentimiento para tratarla?
Realizando tu reserva sin un registro previo en GLOBAL TRAVEL BOOKING nos facilitarás los datos básicos requeridos para el servicio contratado, tales como tu nombre, dirección, número de teléfono, información de la tarjeta de crédito para realizar el pago, nombres de otros viajeros, y algún dato más necesario para la prestación del servicio que nos solicite el proveedor. Estos datos se almacenarán o se guardarán con los criterios que estipula la ley. Es importante que conozcas que únicamente te solicitaremos aquellos datos que sean necesarios para poder ofrecerte el servicio que nos has solicitado.
Entre los datos recopilados de los usuarios finales se encuentran: datos básicos requeridos tales como tu nombre, dirección, número de teléfono, información de la tarjeta de crédito para realizar el pago y nombres de otros viajeros. Respecto a los datos de tarjetas de crédito, los conservaremos debidamente encriptados excluyendo los últimos cuatro dígitos del número de cuenta principal (PAN), excepto los códigos de autenticación (CAV2, CVC2, CVV2, CID), los cuales nunca serán guardados en el sistema.
Cuando utilizas nuestra web, podemos recibir, almacenar y tratar diferentes categorías de datos acerca de tu ubicación, incluyendo datos generales (como por ejemplo dirección IP y código postal) y datos más específicos (como la funcionalidad GPS utilizada para acceder a la web).
Cierta información (como dirección IP, fecha y hora de acceso, hardware y software que utilizas, páginas de referencia y de salida, navegación en la web, número de clicks realizados, páginas visitadas, el orden de dicha visita y el tiempo empleado) puede quedar registrada de forma automática por nuestros servidores cada vez que accedes a nuestra web o navegas en ella.
¿Para qué GLOBAL TRAVEL BOOKING recaba, utiliza y comparte tus datos e información personal?
En cumplimento de la Ley Orgánica de 15/1999, de 13 de diciembre, de Protección de Datos de Carácter Personal, los datos que facilites serán objeto de tratamiento en un fichero de datos de carácter personal denominado CLIENTES y cuya titularidad ostenta Global Travel Booking, S.L.U., como Responsable. GLOBAL TRAVEL BOOKING puede utilizar tus datos e información para los siguientes procesos o por las siguientes razones:
a) Reservas: utilizamos tus datos personales para gestionar tu reserva online, gestión en la que se incluye la remisión de la misma a los proveedores, así como, a nuestro servicio de atención al cliente.
b) Mejora de nuestros servicios: con objeto de tener muy presente tu opinión, GLOBAL TRAVEL BOOKING puede utilizar tus datos para solicitarte tu opinión sobre el disfrute de alguno de los servicios que hubieras reservado con nosotros. Para proteger tu privacidad, los detalles concretos que compartas con nosotros, salvo indicación contraria por tu parte, no serán trasladados a los proveedores. Igualmente, podemos utilizar tus datos con fines analíticos de mejora en nuestros servicios, así como de nuestras plataformas online.
c) Investigaciones de mercado: En algunas ocasiones podemos invitarte a participar en algún tipo investigación de mercado. Por supuesto, sólo utilizaremos con tu consentimiento aquellos datos personales que no podamos agregar y ‘anonimizar’.
d) Detección y prevención del fraude: En la medida que la Ley y la buena fe nos exigen, podríamos utilizar información personal para detectar y prevenir acciones fraudulentas, ilegales o indeseadas.
¿Cómo comparte GLOBAL TRAVEL BOOKING tus datos con terceros?
En determinadas circunstancias, podemos compartir tus datos personales con terceros, con la única y exclusiva finalidad de dar cumplimiento al servicio contratado.
a) Con el proveedor del servicio que has reservado: lógicamente, para que puedas disfrutar de tu reserva debemos trasladar tus datos a los correspondientes proveedores de los servicios. El contenido de esa comunicación variará dependiendo del formato de tu reserva. Así, por ejemplo, en los casos en los que el proveedor exija un número de tarjeta o el poder cargar un depósito directamente como garantía, tales datos se añadirán a los habituales de cualquier reserva (nombre, datos de contacto, viajeros y preferencias).
b) Encargados del tratamiento: ALTAS CUMBRES S.L. es el encargado en la tramitación de tus datos personales, para que sea posible una correcta gestión de tus reservas. ALTAS CUMBRES S.L. y GLOBAL TRAVEL BOOKING mantiene suscrito un acuerdo de colaboración, bajo el cual tus datos se gestionan en un régimen de estricta confidencialidad, y a los cuales el encargado tiene acceso para poder suministrar la prestación del servicio al usuario final. Tal acceso a los datos por parte del encargado, se realiza cumpliendo lo establecido en la Ley Orgánica 15/1999, de 13 de diciembre de protección de datos personales, y demás leyes y reglamentos vigentes que la desarrollan. Asimismo es posible que tus datos puedan ser remitidos a colaboradores externos de GLOBAL TRAVEL BOOKING en los cuales hayamos puesto nuestra confianza para gestionar determinados asuntos (por ejemplo, gestión de reservas y pagos, envíos y gestiones administrativas de distinto tipo, etc.). En este sentido, desde GLOBAL TRAVEL BOOKING te aseguramos que aquéllos están sujetos a contratos y cláusulas de confidencialidad, así como a las reglas que impone el artículo 12 LOPD a los Encargados del Tratamiento y cualquier otra normativa aplicable.
c) Autoridades competentes: En la medida que los distintos ordenamientos jurídicos nos impongan ciertas obligaciones al respecto, podremos compartir tus datos e información personal con diversos organismos oficiales administrativos, policiales y judiciales.
¿Qué métodos de seguridad utiliza GLOBAL TRAVEL BOOKING para proteger tus datos y privacidad?
Además de nuestra completa adecuación a los requerimientos que la legislación de protección de datos nos obliga atendiendo al tipo de datos tratados, siempre utilizamos los más modernos sistemas de seguridad, encriptación y de control de acceso para evitar accesos no autorizados y/o el uso indebido de la información personal. De esta manera, aseguramos que el acceso a tus datos solo pueda ser realizado por el personal autorizado y para las funciones que tenga debidamente asignadas.
Menores de edad
Nuestros servicios están dirigidos a mayores de 18 años o menores con capacidad legal para contratar. Únicamente podrán utilizar nuestros servicios los menores no emancipados que puedan demostrar consentimiento expreso y concreto de su progenitor y/o tutor. En caso contrario, nos reservamos el derecho de eliminar toda la información, así como, cancelar las propias reservas.
Enlaces a otros sitios web
OnlineTravel ofrece enlaces a otros sitios web para tu beneficio e información. No podemos hacernos responsables del contenido que se facilite en otros sitios independientes y, muy especialmente, no podemos controlar ni asumir ninguna responsabilidad por las políticas de privacidad de los sitios de terceros. Los sitios web de terceros a los que se acceda a través de vínculos en nuestra web tienen políticas de privacidad propias, por lo que te recomendamos que las leas y analices con carácter previo.
Transferencia internacional de datos
Somos una empresa internacional y por ello en ciertas ocasiones la naturaleza de nuestra actividad requiere que podamos ceder tus datos personales a otras empresas del grupo fuera del país donde se han recopilado. Como es posible que en algún caso las leyes de protección de datos y otras leyes de estos países no sean igual de protectoras de los derechos de nuestros usuarios, GLOBAL TRAVEL BOOKING se compromete a adoptar todas las medidas necesarias y apropiadas para asegurar la protección de los datos, requiriendo todas las autorizaciones que las normas exijan y cumpliendo con todas las leyes aplicables.
Transferencias realizadas por GLOBAL TRAVEL BOOKING en el marco de operaciones empresariales
Si GLOBAL TRAVEL BOOKING lleva a cabo o participa en una fusión, adquisición, reorganización, venta de activos o en un procedimiento de quiebra o concurso de acreedores, podremos vender, transferir o compartir la totalidad o parte de nuestros activos, incluyendo tus datos personales. En todo caso, te informaríamos con anterioridad de este hecho y pondríamos en tu conocimiento las nuevas políticas de privacidad aplicables.
¿Cómo puedes ejercer tus derechos de atención a tu privacidad?
Además de la ya aconsejada revisión de esta Política de Privacidad, podrás ejercer tus derechos de acceso, rectificación, oposición y cancelación remitiéndonos una comunicación en tal sentido – adjuntando copia de tu DNI a la dirección de GLOBAL TRAVEL BOOKING en Calle Gran Vía 22 Dcdo 4º Derecha 28013 Madrid, España un e-mail a customerservice@globaltravelbooking.es .
Te informamos que cualquier cancelación de datos de carácter personal, se realizará con las limitaciones que impone la Ley respecto de los derechos legítimos y exigencias legales (fiscales, administrativas, etc.). En todo caso, la cancelación de datos no implica su eliminación inmediata, sino que los datos quedarán archivados por tiempo limitado, con un acceso restringido a disposición de autoridades administrativas y judiciales.
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